About Ordering at Good Gut Solution
Domestic Shipping Information:
How much will shipping cost?
For orders over $69 - Yes, Shipping is FREE - Continental USA Only. We reserve the right to choose which carrier we use.
Certain items do have a handling fee due to excess weight or special packaging required for cold items.
These include: Aloe Complete, Aloe Life Green Food, Metagenics UltraInflamX PLUS, OmegaZyme Ultra, Perfect Food 600 gram powder, Prime One Liquid, Raw Fiber 803 gram powder, Raw Protein 622 gram powder, Super Seed 600 gram powder, Wobenzym 800 tabs and all VSL#3 probiotics.
For orders under $69 - Shipping is a low cost of $9.78 - Continental USA only
(Handling fee applies for: Aloe Complete, Prime One Liquid, VSL#3** capsules, Flavored, Unflavored and Junior boxes).
We reserve the right to choose which carrier we use.
Please do not select this amount if your order is OVER $69.00
If your delivery address is within the USA please select either:
- Flat rate shipping:
Select either of the above-mentioned shipping choices depending on the value of your order. We reserve the right to choose which carrier we use.
- FedEx or USPS Shipping options:
Select the carrier for which there are different choices at different costs.
Please Note: If you select the INCORRECT shipping amount - you will be charged accordingly.
What is Rush Shipping?
RUSH SHIPPING option of only $3.99 ensures that orders placed BEFORE 2 PM (PST) Monday - Friday will be processed the same day. Processing your order requires verify billing and shipping information. Shipping may be delayed if this information is not correct.
Please Note: Orders requesting Rush Shipping for VSL#3 probiotics on Thursday or Friday will ensure that the order will be shipped out on Monday.
What carriers are available?
NEXT DAY OR SECOND DAY shipping options are available.
Please note: FedEx 2 day Air does NOT deliver on a Saturday.
Next day shipping options do not apply if your order is placed over the weekend or on major U.S. holidays like Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. But you'll get your order very promptly after that.
Please Note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day.
How do you handle Heat Sensitive Products?
We use STANDARD shipping methods unless otherwise requested. Your Probiotics are placed in a thermal padded envelope. Cold pack is is also included. Unless you select a specific carrier we ship using the carrier of our choice.
Your heat sensitive products may require expedited shipping in order to maintain the integrity of the product, particularly when delivered to areas that may be extremely hot. Please select the appropriate shipping method.
We are not responsible for shipments left out in the heat.
Upgraded Shipping using a styrofoam cooler is available for $12.99
VSL#3 orders are shipped out on Monday, Tuesday, and Wednesdays. No shipping of VSL#3 on Thursday or Friday unless by authorized special request. Please Email firstname.lastname@example.org or call 877-240-7528 to place your special request.
VSL#3 probiotics are freeze dried and are stable at room temperature for TWO weeks in order to maintain the potency for TWO years. Your body temperature is usually around 98.6. VSL#3 probiotics are able survive through that heat and maintain effectivity.
We are unable to accept returns of refrigerated products.
How do you handle sending out Laboratory Test Kits?
Genova Laboratory (aka Metametrix and Great Smokies) and Doctor's Data Laboratory Test Kits are sent directly from the laboratories. All orders require a minimum of 48 hours to PROCESS by the lab. Expedited shipping requests of Next Day Air, Second Day Air or 3 day Air is applicable to shipping time taken for the test kits that are sent directly from the Laboratory. We cannot assume responsibility for shipping time taken from any of the labs.
No additional information, signature or payment is needed when filling out the requisition form. Only your name, address, phone number, gender, email address and date of birth as required.
Can I ship to a different address?
Sure! Shipments within the Continental USA may ship to a different address. Please make sure that the billing address associated with your credit card is accurate so as not to delay your order.
(International shipments that may only be shipped to the SAME address as appears on the billing address.)
When can I use the $0.00 shipping option?
Shipping of $0.00 may only be used for:
- The LifeStyle Program via e-mail,
- Ecology Health Center eCookbook or
- Continental USA shipping for orders over $69
(A handling fee applies to all VSL#3 probiotics, Aloe Complete, Aloe Life Green Food, Metagenics UltraInflamX PLUS, OmegaZyme Ultra, Perfect Food 600 gram powder, Prime One Liquid, Raw Fiber 803 gram powder, Raw Protein 622 gram powder, Super Seed 600 gram powder, Wobenzym 800 tabs.)
If you select this option in error, where it is not applicable to your order, have no concern, we will correct your error, charge the correct shipping amount and your order will still be processed.
** Due to the weight or special handling required, a handling fee for a few supplements is applied at check out.