Return Policy and Procedures
We make it easy to return items.
If you are not completely satisfied with your purchase within 30 days of delivery of your order, you may return any item in new condition including original packaging and paperwork, for a prompt refund.
A 15% restocking fee is applied.
VSL#3 Probiotics are NOT RETURNABLE. All VSL#3 Probiotics sales are final. No returns or refunds apply.
You will be sent an e-mail confirming receipt of your return and your credit. We cannot guarantee credit for orders that are not returned in accordance with our returns policy.
Shipping costs are not reimbursable.
All book sales are final. No returns on books.
Crohns.Net is not responsible for items returned without proper return information (customer's name, address) on or in the box.
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.
If you request an exchange, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest that you place a new order or e-mail us at firstname.lastname@example.org or call us at 877 240-7528. Express shipping charges may apply for rush orders.