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Retrieving a Lost Password

When you create a new account you are required to select a password which you will use each time you login to place an order or to change your personal details we have stored for you. If you forget your password you may either retrieve it yourself or contact us and we will reset it for you.

Retrieving your password
To retrieve your password you can go to the "Checkout" screen or "Member Login" screen. Click the link "Forgot password?", then on the next screen Enter the email address associated with your account.

A confirmation will appear - "Instructions to reset your password have been sent to the email address on file with your account. Please contact us if you require further assistance."

You will receive a lost password email containing a special hyperlink that you can use to reset your password.

Reset your password
If you cannot remember your password or your login or would merely like to reset your password please contact us at 1-877-240-7528 or e-mail sales@crohns.net and ask us to reset your password.

We will require confirmation that you are in fact the owner of the account.

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