FAQ

How do you deal with Back Orders?

In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you.

Once we have received the back-ordered item(s), we will email you with notification that your order has shipped.

Please Note:

  • Shipping costs are not refunded if your order is delayed or if items are back-ordered.
  • If your order that is eligible for free shipping contains an item that is backordered. the order will be held back until the entire order can be shipped. If you prefer to have a partial order shipped, please let us know. An additional shipping charge will apply to the second delivery of the backordered product when it is back in stock.