FAQ

We use standard shipping methods unless otherwise requested by you, our customer.

Your heat sensitive products may require expedited shipping in order to maintain the integrity of the product, depending on the time of year and your location.

We cannot be held responsible for items that are delivered to areas that are extremely hot. If you know that this is the case in your area, please select the appropriate shipping method to ensure a viable supplement.

Note: All Refrigerated products are shipped in a styrofoam cooler with frozen ice pack. It is normal for the ice pack to melt, thaw and sweat during shipment. Please be sure to track your package and be home when it gets delivered.
We are not responsible for package left in the mailbox or at the front door.

VSL#3 is freeze dried in the way it is manufactured. It survives the passage through the digestive tract with a body temperature of 98.6. It can safely be out the refrigerator for up to 2 weeks without the potency being affected for TWO YEARS. The manufacturer suggests that the highest possible potency is maintained when the product is refrigerated. However, VSL#3 sold in countries outside of the USA do not require refrigeration.

We are unable to accept returns of refrigerated products.

Please note: 

VSL#3 orders generally ship out on Monday, Tuesday, Wednesday and (Thursday's in the winter months)

$10.95 handling fee will be added to all refrigerated products at check out. This includes ice packs and a cooler.

• VSL#3 orders are shipped via USPS Priority Mail. Other options may be selected.
• FedEx 2nd Day Air may be requested (ie: 2 business days) and is delivered by 4:30 PM to most areas and by 7 PM in residential areas. No regular FedEx delivery on Saturday.

... Read more