FAQ

All international shipments may be charged based on the weight and destination of their order.

Customs and Country Fees:

• Customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws.
• Any additional charges for customs clearance must be paid by you.
• Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from Good Gut Solution, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Before you place your order, please be sure of your local customs laws concerning the shipment of the particular dietary supplements that you are ordering. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

Please Help Us to Help You:

• Additional charges will be applied if the delivery address you provide us is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us.
• Remember to include apartment, suite and unit numbers as well as your daytime telephone number including country code.
• We cannot be responsible for problems with your order due to inaccuracies in the information you provide. Please be precise when you complete your information in your Shopping Cart.
• If your shipment is returned or lost by customs and/or the carrier, shipping and handling costs incurred are not refundable.
• Failure of you to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped.
• If an item is returned to us due to a customs related issue, a 15% restocking fee is applied.
• Any additional shipping costs incurred by us to retrieve your package will be charged to your credit card.
• Credit to your credit card will be applied once merchandise is returned to us in the same condition it was sent.

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