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Crohns.Net Shipping Information
Crohns.Net processes orders 5 days a week Monday - Friday. Orders placed after 2 PM (PST) may not process until the next business day. Orders received over the weekend do not process for shipment until the following Monday morning. UPS does not deliver packages on Saturday and Sunday. USPS may delivery your package on a Saturday. Both do not deliver on national holidays.
Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.
We offer FREE STANDARD SHIPPING on most products on orders totaling over $69 within the 48 Contiguous United States. This offer does NOT apply to Combination Packs, Aloe Complete, Aloe Life Green Food, Cod liver Oil liquid, Coconut Oil, Prime One, Primal Defense Ultra, and OmegaZyme Ultra. These items are including but not limited to: over-sized, heavy, frozen, highly discounted, products in glass containers, and case lots.
Please note: In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund.
All sales on books are final and cannot be returned.
Heat Sensitive Products
We use standard shipping methods unless otherwise requested. Your heat sensitive products may require expedited shipping in order to maintain the integrity of the product. We cannot be held responsible for items that are delivered to areas that are extremely hot. If you know that this is the case in your area, please select the appropriate shipping method to ensure a viable supplement.
Note: All Refrigerated products are shipped in a thermal padded envelope, with frozen ice packs. It is normal for the ice pack to cool off during shipment. We are unable to accept refunds of refrigerated products. This includes VSL#3, Garden of Life Raw Probiotics, and Garden of Life Raw Enzymes.
VSL#3 probiotic is stable at room temperature for 2 weeks to ensure a 2 year life guarantee.
Please note: VSL#3 orders are only shipped out on Mondays and Tuesdays. Only select Next Day & Second Day Air shipping options for orders placed after Tuesday. No shipping on Friday.
Rush Order Service:You may choose to have your shipping package "rushed out". There will be an additional $3.99 fee to ensure that your package is processed the same day when placed before 2 pm PST Monday - Friday.
Save valuable time with our Auto-Ship Program.
Never miss a vitamin because you forgot to order. The most convenient & easy way to get your favorite products delivered to your doorstep, automatically. AutoShip guarantees your important supplements will arrive when you need them!
You may have your orders shipped to you automatically each month, every 2 months or even every 3 months with our friendly autoship program.
Convenient, on going delivery allows you to easily stay with your supplement program effortlessly with no hassle.
No need to hassle with re-ordering your favorite products month after month.
Your credit card or debit card information is stored SAFELY OFFSITE and you have nothing to do each time.
How much does it cost?
Nothing whatsoever! - you may select any single product or combination of products - its your choice.
How do I change the selection of products?
To change your Autoship order to contain other items, new items or totally different items, simply call us toll free at 877 240-7528 PST 10-4 M-F, five days before your next cycle and we will change it for you.
How to I cancel my AutoShip?
You may cancel at any time, no problem! Simply call us at 877 240-7528 PST 10-4 M-F five days before you are due to receive your order or email firstname.lastname@example.org
How reliable are the shipping options within the USA and what are the options?
It is our experience that price DOES correspond to service in regards to shipping. The most expensive option is the safest, most expedient option. Because of the inherent risk involved in shipping, and to help you make the best, informed shipping selection, we have outlined what you can expect from our most common shipping options as follows:
Standard USPS Shipping:
Standard Shipping is available to all 48 contiguous United States, commonly referred to as the 48 continental states, to Hawaii and Alaska, and to APO-FPO addresses. This is our most cost effective shipping method. We automatically use the US Postal Service for most orders weighing less than 2 lbs., unless you specify differently in the shopping cart. (*On orders weighing over 2 lbs. we are likely to ship these via UPS Ground rather than US Mail).
Within the 48 contiguous United States, you can expect delivery from 3 to 8 business days after placing your order. This depends on your geographic location and carrier's workload. This is an ESTIMATED transit time and is not guaranteed.
This method may NOT have specific, day-by-day tracking capabilities, but does have delivery confirmation. Please note that no tracking or delivery confirmation is available to APO-FPO addresses and may not be available to U.S. Territories either.
We can not guarantee your order will not be exposed during transit. The Postal Service irradiates some mail.
If this package is lost or destroyed, your expenditure is likely lost. There often is NO refund or claim available for this method.
Please note that we reserve the right to use these carriers or others not mentioned to insure the best and fastest service possible. Our Shopping Cart displays all your shipping options and any applicable fees.
UPS Ground Shipping is available in all 48 contiguous United States. UPS is an easily trackable and reliable shipping method. This method ensures full day-to-day tracking capabilities AND more reliable delivery times than our standard shipping option.
You can expect delivery from 3 to 9 business days after placing your order, again, depending your geographic location and the carrier's workload. This is an estimated transit time and is not guaranteed, however it is a more dependable estimate than Standard UPSP Shipping in our experience.
UPS does NOT irradiate their parcels.
If this package is lost or destroyed, your expenditure may NOT be lost. A claim is available for this method, and often results in partial or even complete recovery of the expenditure.
Please note that we reserve the right to use these carriers to insure the best and fastest service possible. Our Shopping Cart automatically displays your shipping options and any applicable fees.
Expedited UPS services - UPS 2nd Day Air and UPS Next Day Air:
UPS 2nd Day Air and UPS Next Day Air services are available to most locations within the 48 contiguous United States, Hawaii and Alaska. These are by far our most easily trackable, most reliable, and most expedient shipping methods.
Expedited deliveries such as this are possible only on business days (Monday - Friday). Next Day and 2nd Day Air orders placed by 2.00 pm PST are processed and usually shipped out on the same day (Monday-Friday). Next Day and 2nd Day Air orders will receive special consideration after the 12:00 PM cut-off and may well go out that same day (although this is not guaranteed after the noon deadline). Please note we and/or our carriers do not consider weekend days as delivery or transit days for expedited shipments. Thus, a 2nd Day Air order placed by 2:00PM PST on a Thursday would be delivered the following Monday. Saturdays and Sunday are NOT to be calculated in the above delivery time frame, nor should you expect weekend delivery.
UPS does NOT irradiate their parcels.
If this parcel is delayed, lost or destroyed, your expenditure is not lost. A claim is available for these methods, and often results in partial to complete recovery of the expenditure.
Please note that we reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible. Our Shopping Cart displays your shipping options and any applicable fees.
Saturday Delivery and No Signature Required:
Please note our carriers do not consider weekend days as delivery or transit days for ground and expedited shipments (e.g. UPS Ground, UPS 2nd Day Air and UPS Next Day Air). However, the US Postal Service may include Saturday as a delivery or transit day at their discretion.
While special Saturday-delivery expedited shipping services (such as UPS Next Day Saturday Delivery and UPS 2nd Day Air Saturday Delivery) may be available to some locations within the 48 contiguous United States, Hawaii and Alaska, we do not use these services and you will not find them in our shopping cart.
In our experience, these services are very expensive, complicated, and often end up leaving our customers discouraged and dissatisfied.
Please note that shipping carriers may reserve the right to deliver packages, especially unexpedited packages, without a signature, according to their policies and at their discretion.
International Shipping GuidelinesWe ship to almost every country and geographic location in the world.
ATTENTION CANADIAN SHOPPERS: Please read Canadian Duty Requirements provided by the Canada Border Service Agency.
What are our shipping options for International shipments?International shipments require the package be shipped to the billing address. This is a requirement of the credit card companies as they do not consider it a valid transaction if a mail order is shipped to other than the billing address.
Not all shipping options are available to every country. You will find that our Shopping Cart often automatically displays the shipping options and associated shipping costs to each respective country. Our most common shipping options are as follows:
USPS Guaranteed Worldwide Express:
This is the fastest, most reliable method. USPS is an international, private shipping company. If this parcel is delayed, lost or destroyed, your expenditure may not be lost. A claim is available for this method, and often results in partial to complete recovery of the expenditure. Please see our shopping cart for the estimated shipping transit time to your geographical location.
Express Mail International:
This is Quick, Easy and Convenient. The service is both insured and has a tracking number and is handled throughout by the US Postal Service & Your National Mail Service. If this parcel is delayed, lost or destroyed, your expenditure may NOT be lost. A claim is available for this method, and often results in partial to complete recovery of the expenditure (a full inquiry and claim process may take 5 to 8 weeks). Please see our shopping cart for the estimated shipping transit time to your geographical location.
Express Mail International is available to over 190 countries, 3 to 5 average business day delivery to major destinations. Tracking is available as well as free $100 insurance - additional insurance is available for a fee. It is available to Australia, China, Great Britain and Northern Ireland, Hong Kong, Japan, the Republic of Korea (South Korea), and Spain (does not include the Canary Islands).
Priority Mail International:
This is a cost-effective way to send documents and merchandise to over 190 countries. It takes a longer time - 6 to 10 average business days for delivery to major destinations. Tracking is available to major destinations. Limited indemnity coverage is provided at no extra charge.
How much will it cost to ship my order to my country?
All international shipments may be charged based on the weight and destination of their order. Our free shipping does not apply to international orders.
You may select $59 FLAT RATE shipping for orders weighing under 3 lbs.
Customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.
Additionally, when ordering from Crohns.Net, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
Please Help Us to Help You:
Additional charges will be applied if the delivery address you provide us is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us.
Remember to include apartment, suite and unit numbers as well as your daytime telephone number including country code.
We cannot be responsible for problems with your order due to inaccuracies in the information you provide. Please be precise when you complete your information in the Shopping Cart!
If your shipment is returned or lost by Customs and/or the carrier, a refund will not be applicable to shipping and handling charges, and may not be applicable to the products ordered either.
Failure of you to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped.
If an item is returned to us due to a customs related issue, you will be billed a 15% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by us to retrieve your package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.
The Importance of your Email address:
Because we are an internet company, we primarily communicate with you by email. Please provide an ACCURATE email address with your order. Not only do we encourage you to provide an accurate email address but also to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipments.
We diligently scanning orders for signs of fraud. International orders which are suspicious will be held for investigation. We notify the appropriate authorities in cases of fraud or suspicion. We reserve the right to cancel any order at any time.
In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you. Once we have received the back-ordered item(s), we will email you with notification that your order has shipped.
Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered.
Returning Unused Products:
Should you choose to return a new, unopened, re-saleable product(s), you are entitled to a full refund, less shipping fees and subject to a 15% restocking fee when they are returned with 30 DAYS of purchase. In the event of returning a 'free shipping' item there is a mandatory deduction of $5.95 from your total refund.
This does NOT apply to Heat Sensitive products. These products are simply NOT returnable.
To return a product for a refund - assuming it is in new, unopened, re-saleable condition, send it to:
Crohns.net Attn: Returns, 4455-7 Vision Dr, San Diego, CA 92121
Please include your name, address, original invoice number and receipt, email address, and daytime phone as well as your reason for returning. Please call in advance to approve the return.
Returning Used Products:
We cannot and do not accept returns on items that have been opened, used or have their safety seals broken.
You own it when you open it.
Important Returns Information:
Shipping fees are NOT refundable and will be deducted from the total amount of refund.
All returns will be subject to a 15% re-stocking fee this will be deducted from the total amount of refund.
Refunds will be sent to you in the form of a company check or credit card refund at our discretion.
We strongly recommend that you ship the return to us by a safe, trackable shipping method such as UPS we must receive your return in order to issue a refund.
Please contact our customer service in advance to approve the return.
Frequently Asked Questions (FAQ)
Which address from my account will you ship to?
We ship to the shipping address specified for each individual order.
Addresses stored in your account are for your convenience for reordering only.
If you find a mistake in your order shipping address, please notify us immediately with a correction. Most packages cannot be redirected once in transit.
What do I do if my order has been shipped to an old or incorrect address?
If your package was sent via USPS and you have filed a "Change of Address" form within the past year, you don't need to do anything. The package will be automatically redirected to your new address.
For UPS shipments, please contact us and we might be able to change the destination address on the package while in transit.
Please note that we make every effort to confirm shipping addresses before we package orders. We cannot be responsible for any extra charges involved in changing a destination address or attempting multiple deliveries. Otherwise, we would not be able to keep our prices so low.
What can I do if my order has not arrived yet, but I was notified that it was shipped?
First, please let us know about the delay. Email email@example.com immediately. If we haven't already, we will supply a ship date and tracking number when available.
In most cases, we can find out where a package is directly from the carrier. Keep in mind that USPS does not guarantee delivery dates for its services and actual transit times may vary, especially in remote locations or near holidays. Please be patient.
If a package is actually 'lost', we will promptly ship replacement items or provide a refund. We reserve the right to require a signature upon delivery in this case.
Keep in mind that the USPS does not consider a parcel lost until at least 30 days have passed. If you are concerned about this, please select an upgraded shipping method during checkout. In our experience, lost packages are rather rare.
When did my order go out? When can I expect it?
Immediately after placing your order online, you will receive an email confirmation. And then again when the order has been shipped out, you will get an additional email with the tracking number.